Known within the industry as “The Walking Encyclopaedia of Retail”, Claire Bailey is one of the UK’s most respected and in-demand retail experts. With decades of experience across every rung of the retail ladder, from flipping burgers on the McDonald’s fast-track scheme to advising C-suite executives at Argos, Clare understands what makes retail tick at every level. As the founder of The Retail Champion, Clare helps businesses optimise operations, increase profitability and create standout customer experiences. Her consultancy combines commercial rigour with a no-fluff, deeply pragmatic approach. E
Clare is a familiar face across national media, with regular appearances on BBC Breakfast, Good Morning Britain, Sky News, Netflix, and Channel 5. She’s often called on to explain what’s really going on behind the headlines – whether it’s a retail collapse, a Black Friday backlash or the future of Britain’s high streets. A gifted communicator, she translates complex trends and data into plain English, bringing clarity and insight to audiences who don’t live and breathe retail but care deeply about where they shop.
She is also the author of two bestselling books:
– The Retail Champion: 10 Steps to Retail Success – a Practical Roadmap For Retailers Navigating Growth.
– How to Sell to Retail: Essential Reading For Suppliers and Product Creators Wanting to Break Into Stores.
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Clare Bailey | Corporate
Claire is available for keynote presentations, conference hosting, event moderation, fireside chats, executive interviews, panel discussions, roundtable facilitation, awards hosting, podcasts and live recordings, panel moderation, conference chairing, bespoke workshops, and Q&A sessions.
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Clare Bailey | Speaking Topics
Retail & Consumer Trends
– The Future of Retail
– Consumer Behaviour: What Customers Really Want
– High Street Revival
– Omnichannel Retail
– Building Customer Loyalty
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Leadership & Business Growth
– Leading Through Change
– Building Resilient Retail Businesses
– Commercial Decision Making
– Growth Without Discounting
– Creating High-Performing Teams
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Ecommerce & Customer Experience
– The Connected Customer Journey
– Customer Experience That Drives Sales
– Digital Transformation
– Turning Browsers Into Buyers
– Building Trust Cross Every Channel
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Other Specialist Topics
– Retail Innovation
– Supply Chain
– Delivery and Customer Expectations
– Pricing and Promotions
– Independent Retail
– Women in Business
– Entrepreneurship
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Clare Bailey | Previous Clients and Events
Amazon, Autumn Fair, BBC, BHTA Retailers Day, Bloomberg, Boutique Magazine, The Delivery Conference, Drapers, The Financial Times, Furniture News, Metapack, Public Policy Exchange, Retail Gazette, Sky News, Spring Fair, Top Drawer.
She has also worked with local authorities, business improvement districts, shopping centres, independent retailers, national retail brands, and as an expert legal witness for the Post Office Horizon enquiry.
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To check fees and availability for Clare Bailey, contact Great Business Speakers on 0044 (0)1753 439289
