A CX speaker can share proven strategies, real-world examples, and actionable tips to help your organisation build better customer relationships and create memorable experiences that drive growth and significantly enhance the value of your presentation or events.
Great Business Speakers specialises in helping organisations find the perfect speaker to match their event’s goals and audience. With a vast network of experienced professionals, we can connect you with top-notch CX experts tailored to your presentation needs. Whether you’re looking to motivate your team, educate your leadership, or inspire your customers, we ensure you get a speaker who delivers relevant, impactful, and engaging content that will leave a lasting impression.
Discover our Customer Experience Speakers below, or contact the team at Great Business Speakers to enquire or book. +44 1753 439 289
Donato Masi is a Professor of Supply Chain Management at the UK Supply Chain and Logistics Excellence (SCALE) Centre. SCALE is a research institute established in 2024 by Loughborough University in partnership with the MIT Center for Transportations and Logistics.
His work sits at the intersection of supply chain management and technology, with a strong emphasis on turning advanced research into practical solutions for organisations operating in complex, high-pressure environments.
“My journey as a ceramic artist and writer, and my work on television and stage converge here: to show how to leave what’s familiar and step into what’s possible.”
Jez Rose is a bestselling writer, ceramic artist, presenter, and top 10 keynote speaker leading a global movement for reinvention.
Most of us don’t need more change. But we do need the tools to meet it. That’s why Jez created RESET, a framework, philosophy, and global movement for when the old story stops serving us and when questions start to rise.
Wolfgang Lehmacher is a global thought leader and supply chain and logistics practitioner, business angel, advisor, board member, and keynote speaker, with over 25 years of hands-on experience in leading technology-enabled transformation in companies of all sizes.
Wolfgang helps companies and leaders to bridge the gap between technology and people, and believes the genuine transformation can only happen when we combine cutting-edge tools with human experience.
He is also the author and contributor to a number of articles, white papers, and business books, and has featured in the Financial Times, Fortune, and Forbes.
Mary Portas is one of the most influential voices shaping the future of retail, branding, and customer experience. Known for her bold thinking, deep commercial insight, and passion for transforming businesses, Mary Portas is a highly sought-after keynote speaker for conferences, leadership events, and corporate gatherings worldwide.
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With more than three decades of experience advising global brands and helping organisations navigate changing consumer behaviour, Mary delivers keynote presentations that challenge audiences to rethink how businesses operate in a rapidly evolving marketplace.
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As a broadcaster, bestselling author, and founder of the consultancy Portas Agency, she combines strategic business insight with an inspiring belief that companies must reconnect with customers, communities, and purpose.
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Event organisers looking to book Mary Portas as a keynote speaker can expect a presentation that is energetic, thought-provoking, and packed with practical insights for modern organisations.
Jenny Millar: Pricing expert, author and CEO of Untapped Pricing
Renowned for revealing the human psychology that sits behind every price tag, Jenny Millar is a pricing expert, author and CEO of Untapped Pricing. She brings audiences into the quirks of human behaviour from our obsession with “free” to the surprising premiums people will pay when emotion takes over. Jenny has led major pricing transformations at eBay, teaches at the London School of Economics and Warwick Business School, and advises global corporates, private equity firms and high-growth businesses. Co-author of The Pricing Sprint (Bloomsbury, 2026), Jenny is a dynamic keynote speaker who combines behavioural science and commercial strategy to demonstrate to leaders how pricing can become their most powerful lever for growth.
Audiences describe Jenny as “high-energy, relatable and razor-sharp” — a speaker who turns the often-intimidating world of pricing into an inspiring, human, and practical conversation about value, growth and confidence.
Tim Harford is a data detective, writer, and ‘geek storyteller’.
A BBC presenter, behavioural economist, and award-winning Financial Times columnist, Tim offers a distinctive blend of humour, intelligence, and narrative He has published a range of bestselling books, including The Undercover Economist, which has sold nearly two million copies, and the Sunday Times number one business book How to Make the World Add Up. He has several BBC radio series, including More or Less, Things That Made the Modern Economy, and How to Vaccinate the World.
He is an honorary fellow of the Royal Statistical Society and in 2019 he was awarded an OBE “for services to improving economic understanding”.
He is a highly sought-after business speaker and has presented for companies including Google and PopTech, as well as three times for TED which have been viewed more than 10 million times.
“Stick to your beliefs, ensure everything is consistent with the brand and create an environment of trust.” – Tamara
Tamara Lohan is a co-founder and CEO of Mr & Mrs Smith, the boutique hotel booking specialists.
An entrepreneur with a background in marketing and technology, Tamara and her husband founded the company in 2002, and have been responsible for evolving the company’s digital infrastructure ever since.
From working in sales to marketing to business consultancy, Tamara has worked as the CTO, COO, and CEO of Mr & Mrs Smith. As CTO, she oversaw the development of their in-house booking engine and proprietary availability-management systems, apps, and Alexa voice skill.
The brand was acquired by Hyatt in 2023, and it now has offers all over the world and represents over 1,000 of the world’s best boutique hotels.
Tamara and her husband were both awarded MBEs in 2014 for their services to the British travel industry.
Chloe Richardson is an event strategy architect, host, coach, communication expert, and dynamic keynote speaker with over 15 years of experience in helping professionals speak with boldness, clarity, and confidence.
Her main keynote ‘Louder For the People at the Back’ is a rallying cry for professionals who have something to say but aren’t always heard. She blends personal stories, practical tools, and her powerful stage presence to empower audiences to communicate with courage, no matter their role of environment. Chloe works with corporate event teams, trade show organisers, sales teams, individual event professionals, content producers, and event agencies.
She has been involved in a range of major events for top clients, including B2B Marketing Summit, C&IT, Confex, Cvent CONNECT, ELX Annual Congress, EXPERIENCEit, IMEX America, The Meetings Show, M&IT Agency Forum, Mobile World Congress, and UFI European Events week.
Ellis Watson is a business leader, turnaround expert, and thought-provoking speaker who has worked for the likes of the Mirror Group and Syco. Throughout his career, he has overhauled, revitalised, rebranded, and expanded global businesses, spanning industries from entertainment to transport.
His business career really took off when he was Managing Director of The Sun at the peak of its popularity. He would later become the first Head of Digital for media mogul Rupert Murdoch. He then became the CEO of TV producer Celador International, successfully taking the quiz show Who Wants To Be a Millionaire to over 100 countries.
He is now a highly sought-after business speaker, bringing his original insight, honesty, enthusiasm, and humour, challenging and motivating audiences with a candour that is rare among senior leaders.
Geoff Burch is one of the most sought-after business speakers and thought leaders in the world, renowned for his electrifying presentations that inspire real change in organisations. He is also a bestselling author and TV personality.
Once dubbed by the press as ‘The Hell’s Angel of Management Consultancy’, Geoff combines his sense of humour with practical strategies, sharp wit, business insights, and charisma to drive real results.
With experience working with a range of national and international brands, his entertaining style guarantees to engage, inspire, and entertain teams.
Described as a visionary leadership expert, Silvia Garcia is the founder of Feel Logic and Happiest Places to Work, and the former Global Director for Marketing and Happiness for the Coca-Cola Company.
After a 15 year career in senior communication roles, she made history as the first Global Director of Happiness for Coca-Cola, and under her leadership collaboration thrived, innovation grew, and engagement soared.
She is now a highly sought-after speaker on leadership, inspirational, and happiness; she takes her audiences beyond strategy and tactics, creating a shift of perspective and building a better future for your business. She combines science-based insights and strategies with audiences, transforming the way we understand people and empowers the audience to deal with them on a higher level, maximising their skills and creativity to become superior strategists at work and life.
Binod Shankar is not your average keynote speaker. Binod’s keynotes are sharp, practical, and packed with hard truth your audience needs to hear.
He mixes his real-world experience with his non-nonsense advice and a dash of humour and adventure. Whether he’s tackling career pivots, leadership, or personal growth, Binod delivers insights that sick and push people to act.
He has held leadership roles at EU, KPMG, and Nakheel, where he helped raise the world’s largest convertible Islamic bond. Later, he founded Genesis, a financial training firm that he sold on to Kaplan, a $2 billion global powerhouse.
He is also a chartered accountant, a CFA charter holder, and holds a level 7 coaching and mentoring qualification from ILM; he is the author of bestselling book Let’s Get Real, and is a regular guest on CNBC and Bloomberg.
Binod doesn’t just give talks – he provokes, he challenges, he moves people to action. A former CEO and finance expert, he distils hard-won leadership and business insights into unforgettable messages that audiences will carry with them long after the applause has died down.
Matthew Griffin is one of the world’s most renowned futurists and leadership coaches. Once referred to as a “walking encyclopaedia of the future”, he helps build tomorrow’s high-performance companies.
Matthew Griffin is the founder of the Futures Advisory firm, 311 Institute, and is a 15-time author of the hit Codex of the Future series.
Matthew has a reputation for identifying, tracking, and explaining the impacts of emerging technologies and trends on global business, society, and culture. He has worked for companies including Atos, Dell-EMC, and IBM, and his client list includes royalty, world leaders, and global investors.
With over 30 years of hands-on experience, Vinay Parmar helps businesses to transform their everyday interactions into unforgettable moments – moments that turn one-time buyers into lifelong fans.
He has worked with some of the world’s biggest brands, including Aldi UK and National Express, and he knows that no matter the size, every business can unlock the commercial power of customer experience.
Andrew McMillan started Engaging Service over ten years ago. Prior to that he spent 28 years working for the John Lewis Partnership, starting as a management trainee to becoming responsible for customer experience across the department store division.
He wants to make individuals and organisations happier and more fulfilled through a sense of collective purpose, so they engender trust, loyalty and advocacy from their customers while becoming more productive and, as a consequence, more profitable.
Tony Morris is an award-winning sales expert, global communication and motivational speaker, founder of a Global Sales Training company, and bestselling author. His high-energy messages lead individuals and organisations to incredible success.
Tony Morris won’t just help your sales team to win new clients; he will help them win raving fans who will keep on buying for years to come. He and his team can help your business grow, become more profitable, and achieve all the goals you set out when you started your business.
Sales Leader Tony Morris consistently delivers over 100 talks a year in his unique, energetic style to corporations and events globally; he has spoken in over 30 countries. He has helped a host of well-known brands, including IHG, Oakley Sunglasses, Thomas Cook, and Villeroy & Boch.
Brand specialist Sarah Brason invites audiences to do the one thing most people avoid: turn and face it. Whether it’s challenge, change, fear, or truth, her keynote of the same name is a rallying cry for courage over comfort.
Known for her quiet strength and piercing clarity, Sarah doesn’t offer hype or surface-level motivation. She offers something deeper – a moment of shift. With emotional precision, warmth, and wit, she helps audiences see what’s really holding them back and what’s possible when they stop running and start facing forward.
She brings a fresh voice to the stage, unafraid to sit with discomfort, and skills at guiding others through it. Her talks stay with you long after the applause, sparking reflection, realignment, and bold new steps.
James Hardy is a leading authority on ecommerce, online growth strategies, and retail globalisation, and works with a range of brands to futureproof their online expansion.
He is currently the Head of Global Retail and Marketing Development at Flutterwave, Africa’s largest Fintech. He has previously worked in Europe, the Middle East, and Africa, co-founded the UK’s largest China-ecommerce exporter, and as an expert consultant.
He is now a regular contributor to the press, appearing in publications including The Financial Times, and on the BBC. He is a prominent keynote speaker and consultant, advising companies of all sizes in a range of industries.
Ken Hughes is one of the world’s leading authorities on customer experience (CX) and modern consumer culture, renowned for helping some of the biggest global brands better connect with their customers and employees.
Recognized as The King of Customer Experience, Ken Hughes has worked with industry giants such as Starbucks, Google, Coca-Cola, Verizon Media, and the NFL, offering expert insights into consumer behavior, digital anthropology, and the future of customer engagement.
With over 20 years experience as CEO of a consumer insight agency, Ken is best described as a social science Frankenstein – his interests made up of part anthropologist, part sociologist, part psychologist and part cyber behavioralist.
As an accomplished author, TED speaker, actor and university lecturer, Ken Hughes keynote presentations are high-energy, thought-provoking, and packed with his signature Irish wit, navigating the needs of the modern consumer and predicting what is to come.
Martin Newman, known as the Consumer Champion, is a world-renowned expert in customer centricity and customer experience.
Over a career spanning four decades, Martin has been a catalyst for positive change in consumer-facing industries. His work has revolutionised multichannel operations for brands like Burberry, Ted Baker, and Harrods, and he has successfully scaled and sold global ecommerce agency Practicology.
As the founder of The Customer First Group and Customer Service Action, Martin has been instrumental in shaping a customer-centric landscape.
With his extensive experience, Martin has been a trusted advisor and board member for a range of brands, including The Scout Store, The Mayborn Group, In Kind Direct, Clearpay, Tern, Afterpay and Marketplacer.
Martin’s insights are not just confined to boardrooms. He appears regularly on BBC TV and BBC Radio, Sky, ITV, Channel 5, and a host of other media channels, such as LBC, The Times, and FT, to discuss consumer issues related to the retail, travel, CPG, hospitality, automotive, and financial services sectors.
His expertise is widely sought after, and he has delivered captivating keynotes for prestigious global events and strategic sessions for top-tier companies like Toyota, Haleon, Specsavers, Pandora, Adobe and Meta. He not only entertains, inspires and educates, but also delivers actionable insight that can empower any business audience.
With a CV described by The London Times as “takes some beating”, Hamish Taylor is a world leader in customer-led transformation, with unparalleled experience in inspiring audiences.
Hamish Taylor is a popular keynote speaker, offering practical and inspiring advice from real stories by someone who has succeeded at the highest level. As the former CEO of Eurostar and Sainsbury’s Bank, Hamish has presented to over 500 companies in 48 different countries.
“I remember the day I graduated, I wrote down my potential career options as engineering, music or brand building. As I read them aloud, brand building felt just right.”
Akash Mehta is a British entrepreneur with experience working for luxury brands including Burberry, Dior, and Estee Lauder Companies.
His experience ranges from film to engineering, theatre to social media and marketing.
In 2019, he co-founded Fable & Mane, an Ayurvedic-inspired hair wellness brand, where he is now CEO.
Akash Mehta is a popular keynote speaker and is often asked to appear at industry conferences, companies, and universities around the world, as well as at industry summits, and for TEDx.
Bruce Dickinson, the charismatic frontman of the heavy metal band Iron Maiden, is more than just a musician, with his accomplishments including being a commercial airline pilot, businessman, novelist, international fencer, solo artist, public speaker, broadcaster, and brewer.
Bruce started his musical career with Samson, joining Iron Maiden in 1981, which marked the beginning of a new era for the band. Bruce’s contributions throughout the 1980s and beyond were pivotal in shaping Iron Maiden’s identity and cementing the band’s status as a heavy metal icons. Known for his powerful vocals and energetic performances, he became synonymous with Iron Maiden’s epic live shows and elaborate stage setups.
Leaving the band in 1993, Bruce focused on solo work and other projects before rejoining in 1999.
Drive, perseverance and focus are the keys to Bruce’s success both within the music industry and in his other creative and business endeavours.
Bruce is an engaging and charismatic speaker who explains how the challenges in the rock music industry and commercial aviation world mirror those of everyday businesses and organisations. Bruce shares how dealing with setbacks, adapting and changing course, perseverance, good teamwork, and communication are keys to success in all organisations.
Vladimer Botsvadze is a globally renowned marketing thought leader, speaker, and influencer with over 130,000 followers on social media.
He has been recognised by numerous prestigious organisations and magazines, receiving over 100 global awards for his contributions to marketing and business and was named No. 1 Global Thought Leader in these domains by Thinkers360.
His impactful presence extends to his social media platforms, where he commands a follower base of 130,000 individuals. A prominent figure in the industry, Vladimer Botsvadze has elevated his status to become a revered keynote speaker, advisor, and thought leader, earning accolades and recognition from Exeleon Magazine and various prestigious global awards.
Vladimer Botsvadze is known for his keynote speeches, advisory board positions, and mentorship roles. His areas of expertise include personal branding, the future of marketing, digital transformation, storytelling, and the impact of emerging technologies like AI and AR. He emphasises the importance of customer-centric strategies and engagement through social media. He draws lessons from successful brands like Amazon and offers insights into leveraging technologies such as AI and 5G for business growth. With a track record of driving change and delivering impactful speeches worldwide, Vladimer is a sought-after figure in the marketing industry.
