A CX speaker can share proven strategies, real-world examples, and actionable tips to help your organisation build better customer relationships and create memorable experiences that drive growth and significantly enhance the value of your presentation or events.
Great Business Speakers specialises in helping organisations find the perfect speaker to match their event’s goals and audience. With a vast network of experienced professionals, we can connect you with top-notch CX experts tailored to your presentation needs. Whether you’re looking to motivate your team, educate your leadership, or inspire your customers, we ensure you get a speaker who delivers relevant, impactful, and engaging content that will leave a lasting impression.
Discover our Customer Experience Speakers below, or contact the team at Great Business Speakers to enquire or book. +44 1753 439 289
Mark Maciver – otherwise known as SliderCuts – has been a barber and hair stylist since 2003. In that time, he has built up an impressive client list, including Stormzy and Tinie Tempah.
With a social media following of over 220,000 across platforms, Mark has built up an impressive platform where he documents his styling. His many years in the industry, plus his extensive knowledge of the business, make him a trusted figure in the community.
His skills have won him a Black British Business Award in 2018 and a nomination for an Evening Standard Business Award in 2019. He is often praised as one of the UK’s top black business owners.
Anting to use his expertise and success to help others, he has been involved in far-reaching campaigns such as Nike’s “Nothing Beats a Londoner” campaign and Facebook’s 2018/9 “Let’s Get to Work” campaign. He also provides training and workshops in the workplace.
Scott is a passionate and insightful speaker with a message of true engagement between people, brands and ideas, in a world where so much is only skin-deep.
He has spoken across five continents in dozens of countries to some of the world’s biggest brands, such as Nokia and Microsoft, and oldest organisations, such as the Church of England and multiple governments.
Liz McKeon is the Beauty Business Expert. Empowering women in business, many of her clients are small to medium enterprises, and as a business expert she often helps them to double their turnover and exceed their targets. She also works with large chains and CEOs of international distributors, mentoring and supporting women to excel in business.
She is also a fully qualified expert witness and regularly attends legal cases, offering her expert insight into the cosmetics and beauty industry in a legal capacity. She is also an ambassador for Shear Haven anti-domestic violence salon training in the UK and Ireland.
She is also a renowned public speaker, and her unique gift for storytelling sees her speak at many of the industry’s top events, trade shows, and Women In Business events. Her expertise regarding business has resulted her in being a panellist and keynote speaker for some of the beauty industry’s biggest brands, delivering on a spectrum of business topics, keeping attendees entertained whilst being incredibly inspiring and motivating.
Rick O’Neill is a digital consultant, principally within the medical aesthetics, cosmetic surgery and pharma sectors.
With more than 20 years’ experience in digital marketing, Rick is the founder and owner of the award-winning digital agency ‘Look Touch & Feel’, a founding partner of The Aesthetic Entrepreneurs, digital consultant to Merz Aesthetics, and investor/advisor to several other digitally-focused businesses.
Having spoken Internationally, and delivered hundreds of webinars and presentations, Rick is well-placed to engage any audience in any market about the cutting edge strategies in digital marketing that are yielding big results, and to bring laughter and engagement along with the insights and practical, actionable, hints and tips he provides.
With over 30 years of experience in event management, Raj Somaiya helps plan, design, and executive events such as weddings.
As the CEO of Silverfox Events, Raj has organised events all over the world, from Monaco to Italy, to Majorca to India, and Dubai to Canada.
A celebrated authority in brand management and innovation, Rafe Offer has held senior positions with the some of the world’s largest companies.
As Global Marketing Director for Disney, he pioneered the now infamous “having fun never goes out of style” campaign and, during his tenure, Disney’s sales of adult merchandise grew from $50m to $800m.
Following a further highly successful spell as Global Marketing Director at Coca Cola, where he was responsible for a staggering $1.2 billion of global sales, he was appointed Director of Innovation at Diageo.
Tasked with creating their entrepreneurial business unit, his core responsibility lay in finding new revenue sources while strengthening the core drinks business and brands.
Rachel Watkyn is an award-winning entrepreneur, businesswoman, keynote speaker, and sustainability advocate.
She started Tiny Box Company from a bedroom in her parent’s home, and went on to receive investment on Dragons’ Den. She is the winner of the 2010 National Small Business Recycler of the Year, the 2020 NatWest Entrepreneur of the Year Award, the 2020 Rural Business Award, and the 2021 Entrepreneurial Business of the Year Award.
Now a popular keynote speaker, Rachel’s mission is to encourage female entrepreneurs to follow their passions and fulfil their dreams.
Phil Hesketh is a professional speaker on ‘The Psychology of Persuasion and Influence’. He combines a powerful mix of well-researched and persuasive techniques with his unique sense of humour. He inspires, entertains and informs audiences on how buying, selling and persuading can influence work. He is an inspiration, motivational and thought-provoking and all his techniques can be implemented instantly.
Phil Hesketh read psychology at Newcastle University before becoming a sales graduate from Procter & Gamble. In 1986, he started his own advertising agency – Advertising Principles – where he was also the business director and managing partner. Over 17 years of continuous growth, Philip had grown it from a business with zero clients to one bringing in £48 million with 150 employees, working alongside clients such as the BBC, General Accident, HSBC, Nestle and Walt Disney. He then sold the company with the aim of becoming a full-time professional speaker.
There was no denying Phil’s intentions; he set out to become the best speaker on the planet, and after speaking for more than 1,000 events in over 20 countries from the UK to Australia, it’s clear he has achieved his aim.
Wanting to reach people that couldn’t attend his events, Phil put pen to paper and has written a number of critically successful books including How to Persuade and Influence People, Persuade, The Seven Golden Rules for a Happy and Successful Life, and Life’s a Game so Fix the Odds.
Peter Avis is a multi-award-winning customer service consultant with over 25 years’ international experience in the hospitality sector. In a career that has seen him launch high-end restaurants and some of the world’s most luxurious hotels, Peter’s rise through the hospitality industry, from dishwasher to 2009 winner of the UK Restaurant Manager of the Year, epitomizes the power of hard work and humility, along with a continued pursuit for exceptional quality and high standards.
Peter was the general manager of Babylon at The Roof Gardens in Kensington until it closed in 2018, since which he has been doing consultancy work.
Peter has taken on the position at the Galvin brothers’ Michelin-starred venue, replacing Fred Sirieix, who left in 2019 after 14 years at the helm.
Over the past two decades, Pete Durant has been at the forefront of the digital and social revolution, creating and telling brands’ stories.
He is a marketing director, brand leader, business and commercial consultant, and creative director, and has worked with both sides of the divide at agency groups Omnicom, IPG Mediabrands, and WPP.
He has worked on programmes including Big Brother, Hunted, Interior Design Masters, Masterchef, Peaky Blinders, and Your Home Made Perfect, and has worked with clients such as Waitrose, Renault Dacia, Specsavers, and entertainment platform Habbo Hotel.
He is also a dedicated values and CSR Consultant, helping businesses to find their purpose and help them to deliver on their promises. He has a particular interest in animal advocacy, sustainability, and positive mental health.
Paul McGee is one of the UK’s leading speakers in self-help, particularly in the subjects of change, workplace relationships, customer service, leadership, wellbeing, resilience, communication and motivation. He educates companies on how to survive and thrive in challenging times, how to work under pressure and how to inspire others in the workplace.
His daringly titled book SUMO (Shut Up, Move On) became an instant bestseller, and his book on self-confidence reached number one in the WH Smith business book charts, where it remained for a further 24 weeks. The radio host Chris Evans has described Paul’s books as “a gift to the world”.
He has appeared on BBC Breakfast television, and Question Time alongside David Dimbleby, and is a regular contributor on radio shows for the BBC and Radio 5live.
Building on his psychology background, Paul’s aim is to deliver practical, relevant messages that can make an immediate and long-lasting impact on people’s professional and personal lives. He brings a sense of fun to his sessions, seeking to deliver a memorable and humorous experience that equips people with insights and ideas to increase their personal effectiveness and impact.
Matthew Scott is a digital media entrepreneur, executive producer, digital futurist, mentor and an international keynote speaker.
With over 20 years experience in media, marketing and technology, Matthew is a multi-award winning digital media entrepreneur with exceptional creative talent.
Matthew has worked with top global brands such as Sky, Google, Ford, Amazon, Sony Pictures, Lego, Nike and Proctor & Gamble, as well as a number of local and central Governments around the world.
A regular media commentator and expert in the media, he has featured on the BBC and the Discovery Channel series and published in The Guardian, The Independent and the Daily Telegraph.
James “JP” Poulter is a leading AI strategist, keynote speaker, and founder of ThreePoint Labs, an AI transformation consultancy helping organisations navigate the shift to intelligent working with clarity, ethics and purpose.
Former CEO of Vixen Labs – a voice AI company he founded and sold to House 337 in 2023 – and previously Head of Emerging Platforms at The LEGO Group, JP brings rare depth across both start-up and enterprise scale. He has advised organisations including Amazon, Verizon, Bosch and Universal Music, delivered more than 250 keynotes worldwide, and is a committed advocate for ethical AI implementation, serving on the board of Christian Aid.
James is a popular speaker on technology and innovation. From the future of work and emerging technologies to creating innovation culture within organisations and how they can adapt to new ways of working – especially since the COVID-19 pandemic.
In March 2025, James delivered his first TEDx talk for TedX Tamworth, entitled Double Edged – Learning to Live With AI; in the walk, he unpacked the consequences of the coming AI age for each of us to ensure our communities thrive and survive.
James Peach is a leader, brand director, adventurer and keynote speaker, specialising in inspiring your employees, leaders, students and communities to be the best version of themselves.
Over the past 15 years James has built some of the most successful brands in the tech and consumer goods industries, from Innocent Drinks, to Uber and Vinted. He’s also supported start-ups from seed to sale, and mentored young leaders in honing and developing their skills.
James will soon launch his first book Mattering To People: How to Build an Interesting Business and a Powerful Brand.
Holly Tucker MBE is a vibrant and empowering entrepreneur, best known as the co‑founder and Executive Chairman of notonthehighstreet.com, the UK’s leading online marketplace for small, creative businesses.
In 2015 she launched Holly & Co, Holly & Co is a curated online marketplace and platform dedicated to supporting and celebrating small, independent businesses, particularly those founded by women. Over 95% of the businesses featured on the platform are female-founded, highlighting their work and creativity. It also provides advice and inspiration for small business owners.
As the founder of Holly & Co and ‘Not On The High Street’, she has become a leading figure in the world of creative entrepreneurial start-ups.
Holly also serves as the UK Ambassador to Creative Small Businesses, where she passionately advocates for the incredible talent of small business owners worldwide.
With 20 years’ experience, and as the only woman ever to have built two marketplaces to support small businesses, Holly is on a mission to use business to change the world. It is her passion to inspire and empower women, and to show that anyone can build a business doing what they love.
Renowned as ‘the Billy Connolly of marketing’ Geoff Ramm is the creator of Celebrity Service and OMG Marketing. He is an expert on customer attraction, marketing and sales techniques that help generate profit and secure repeat business.
Working with clients such as Balfour Beatty, The Co-operative Travel, Crowne Place and Mumsnet, Geoff can adapt the way he works to suit a range of consumers.
He is an interactive and inspirational keynote speaker, having helped large corporate clients as well as small entrepreneurial audiences across six continents achieve their potential and outperform their competitors. He is an expert on everything to do with customer service, customer experience and business marketing, advising companies on the best practices to ensure that their business thrives.
Gary Usher cut his teeth at the Michelin starred Chester Grosvenor, followed by time spent at Chapter One, Chez Bruce, York & Albany and Jamie’s Italian.
Gary opened Sticky Walnut in Hoole, Chester, in 2011 on a budget that meant he had to famously choose between a combi-oven or new tables and chairs.
‘The Rebel Chef’ now has 6 restaurants in the North West including Sticky Walnut, Burnt Truffle, Hispi, Wreckfish, Pinion and Kala.
“Enjoy life, learn forever and make a difference.”
Starting his career as a Chef de Rang at the three-star Michelin restaurant La Tante Claire; Fred Sirieix then went on to develop his skills in many of London’s top restaurants including Le Gavroche, Sartoria and Brasserie Roux. He was also the General Manager at the Michelin-starred restaurant Galvin at Windows on Park Lane for 14 years.
Fred Sirieix is a popular face on our television screens, appearing in Michel Roux’s Service (2011), Remarkable Places to Eat (2019-2021), Snackmasters (2019-2021) and The Apprentice in 2012. He is best recognised for being the charismatic host and maître d’ on the BAFTA Award winning Channel 4 show First Dates (2015-). His TV career continued to flourish with him as the host of the BBC show Million Pound Menu (2018-2019), a Dragons’ Den style programme which saw restaurant entrepreneurs go head-to-head to secure a life-changing investment for their business.
He also makes a good triple act alongside chefs Gordon Ramsey and Gino D’Acampo. In 2017 they got together to present Gordon, Gino and Fred’s Great Christmas Roast where they had to deliver a banquet for deserving members of the public and emergency services, such as those who risked their lives in the aftermath of terror attacks and the Grenfell disaster. The three chefs continued with Gordon, Gino and Fred’s Ultimate Roadtrip (2018) where they visited Italy, France and Scotland, American Roadtrip (2020) and Go Greek! (2021) as well as a number of special episodes where they visited the likes of Morocco and Finland.
Claire Harper is an expert in retail, marketing, change management, branding and enterprise. Having worked for prominent UK brands including Argos, Ocado, Sainsbury’s and Mamas and Papas, and run her own award-winning best of British kids’ clothing brand IndiaCoco, Claire is one of the UK’s most formidable business leaders.
Claire Harper’s journey from senior corporate leader to business entrepreneur and sought-after consultant is inspirational and full of messages gleaned from working at the very heart of business.
Chris Roebuck has a unique experience and approach that helps leaders, teams, and organisations understand how they can reach their full potential and be successful in just a few steps.
His innovative and inspiring manner shows everyone that they already know what delivers success, but just don’t recognise it. Once they do, they can quickly transform their performance by using a few simple actions. This adds investor value, serves customers better, builds the brands, boosts the bottom line by 10% at no additional cost, and supports effective risk management and cost-efficiency.
For over 30 years he has led global teams growing C Suite and other leaders as high-performance human leaders to accelerate success by meeting their key objectives and beating challenges. Chris Roebuck has delivered award-winning major transformations and culture change, grown new talent to build entrepreneurial future focussed organisations, and shown how people power can boost profits. His experience, supported by over 250 real-life studies, has helped him develop his successful approach, focussing predominantly on:
Corporate Leadership: How to develop leadership in major global corporations and SMEs to enable both personal and organisational success.
Governmental Leader: Talks around his own experience working with the UK Government and public sectors on major change and leadership projects.
Chris Brindley MBE is a prominent UK Business Leader, Chair AT MCRactive and Zellar Limited, and Non-Executive Director (NED) at companies including Four Recruitment, Her Spirit, Equilibrium Asset Management, and Goodson Thomas. He is also an Elite Sports Business Mentor for The Premier League, Leadership Coach for Metro Bank, and a Trustee of Switch the Play Foundation.
He is the former Chair and NED of the Rugby Lead World Cup 2021 Board, Chair of GreaterSport Manchester and Sporting House, a Non-Executive at Rugby Football League, Super League, Move With Peppa, Rapport, and Manchester Football Association, and former Executive of British Gas, Metro Bank, and NatWest.
A leading authority on sales management, employee engagement and satisfaction, and customer experience, Chris holds Non-Executive Director positions at multiple organisations, and has been awarded UK Non-Executive Director (NED) of the Year, Most Outstanding Employer, and Britain’s Best Boss.
He has studied for a range of topics including strategic retail management at Manchester Business School, performance management, and executive coaching at Hult Ashridge, customer experience at Duke University, managing strategic risk at The Wharton School, managing for value creation at INSEAD, and executive leadership from the prestigious Harvard Business School.
Entrepreneurial Inspiration: Emily Newstead proves every day that nothing should hold you back from success!
Emily Newstead boasts a wealth of experience, proudly working across a wide range of business sectors and within various professional environments; Emily is a leading Yorkshire Woman Entrepreneur and Influencer with many accolades and achievements, including ‘Entrepreneur of the Year Award’ & Finalists for ‘Ethical – Green Business of the Year Award’.
Through her dynamic storytelling and practical wisdom, Emily not only shares her journey but also empowers others to overcome obstacles and pursue their own paths to success with confidence.
Not only the CEO & Founder of her own company, new podcast, Mindset program, and property business; Emily also champions years of experience within multiple industries, business development, and leadership.
After being the head of brand planning at Google Zoo, and with more than 20 years of strategic marketing experience, Lazar Dzamic is one of the leading brand and marketing strategists in Europe.
From the stage and the classroom, he shares his experience and know-how with the world’s largest companies to help them develop and curate authentic attention and brand relevance.
Lazar Dzamic speaks with authority on why resonant marketing content is crucial for driving deep customer engagement that leads to commercial success.
His content and digital marketing strategies aligned with creative brand storytelling that enable more meaningful business communication and transformation.
As Head of Innovation & Creativity at Disney, Duncan Wardle helped teams at Disney Parks, Lucasfilm, Marvel, Pixar, Imagineering and Animation to innovate, creating magical new storylines and amazing experiences for consumers around the globe.
He now brings his Disney experience to audiences around the world, delivering a series of keynotes, masterclasses, and ideation forums, that help people capture unlikely connections, leading to both disruptive thinking and revolutionary ideas.
He is a multiple TEDx speaker and has been featured in many publications including Fast Company, Forbes, INC., and more. He teaches Innovation and Creativity Masterclasses at Harvard, Yale and Edinburgh Universities. Duncan Wardle also holds the American Citizen Award presented at the White House, an Hons. MBA and Hons. Doctorate from Edinburgh University and the Duke of Edinburgh Award, presented by Her late Majesty, Queen Elizabeth II.
